Returns & Refunds

Your satisfaction matters to us. Please read our policy below and contact us at tokyotoybox.japan@gmail.com with your order number if anything is wrong.

Damaged, defective or wrong items: If your item arrives damaged, defective, or is not the item you ordered, contact us within 14 days of delivery with photos of the item and packaging. We will arrange a refund or a replacement.

Change of mind: Because every item is sourced to order from Japan, we can only accept change-of-mind returns for unopened items in their original condition within 14 days of delivery. Return shipping costs are the buyer's responsibility in this case.

Pre-orders: Pre-orders can be cancelled free of charge at any time before the item is dispatched. Once dispatched, the standard policy above applies.

Refunds: Approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear after we confirm it.