Shipping & Delivery
All orders ship from Tokyo, Japan with tracking.
Where we ship: We currently deliver to the United States, Canada, Australia, New Zealand, South Korea, Taiwan, Hong Kong, Singapore, Thailand, Malaysia and the United Arab Emirates (11 countries).
Handling time: Every item is sourced fresh in Japan after you place your order. Most items are dispatched within 3-5 business days. A small number of items ship within 10 business days - the handling time stated in each product's description applies.
Delivery options (all destinations):
- Economy (Tracked): ¥2,450 (approx. $16) — delivery in 7-14 business days
- Express (EMS): ¥4,950 (approx. $32) — delivery in 3-5 business days
Shipping fees and delivery timeframes are the same for every destination listed above. The final shipping charge is confirmed in your selected currency at checkout.
Pre-orders: Items marked \"Pre-Order\" ship shortly after their Japanese release date shown in the product title. The handling time above applies after the release date.
Import duties and taxes: Any customs duties, import taxes or handling fees charged by your country are the buyer's responsibility and are not included in the item price or shipping charges.
If your order has not arrived within 30 days of dispatch, please contact us at tokyotoybox.japan@gmail.com and we will help track it down.
Pre-Orders
- Pre-order items are charged in full at the time of order.
- Release dates are set by the manufacturer and may change. If a release is delayed, we will email you with the new expected timeline.
- You may cancel a pre-order free of charge at any time before it ships. To cancel, please contact us via the Contact page.
- Once your pre-order arrives in stock, it ships within the handling time shown on the product page.