Terms of Service

Welcome to Tokyo Toy Box. By accessing or purchasing from this store, you agree to the following terms.

About us

Tokyo Toy Box is an online store operated from Tokyo, Japan, selling authentic Japanese toys, figures, plush, games and collectibles to customers outside Japan. Store contact: tokyotoybox.japan@gmail.com / 1-14-2 Kamishakujii, Nerima-ku, Tokyo, Japan.

Products

All products are brand-new, genuine Japanese-market items. Because items are sourced from official Japanese retailers after your order is placed, please allow a handling time of 3-5 business days before dispatch (pre-order items are shipped after their Japanese release date). Product images are the official images of the actual items sold.

Orders and payment

An order is confirmed once payment is completed at checkout. Prices are shown in your local currency at checkout; our store's base currency is Japanese yen (JPY) and the converted amount may vary slightly with the exchange rate applied by the payment provider. We may cancel an order if an item becomes unavailable from our suppliers, in which case you will receive a full refund.

Shipping

We ship internationally from Japan with tracking. Delivery options, fees and timeframes are shown at checkout and described on our Shipping & Delivery page. Import duties and taxes of the destination country are the buyer's responsibility and are not included in the product price or shipping fee.

Returns and refunds

Please see our Returns & Refunds page for the conditions and procedure.

Intellectual property

All product names, characters and trademarks shown on this store belong to their respective owners. This store is not affiliated with or endorsed by the manufacturers of the products sold.

Governing law

These terms are governed by the laws of Japan.